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FAQs

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ORDERS

How do I change or cancel my order?

Email us at campusstore@rmit.edu.au with your order number (OCS) and advise us immediately of any changes. Once the order has been sent, we are unable to make any changes to the order and you will need to follow the refund procedure which you can view here.


What payment methods do you accept?

We accept VISA, Mastercard, and UnionPay online and instore. Please note we do not accept cash in store.

How can I track my package?

Every online order is given a tracking ID number which you should receive via email once we have shipped your item. You can visit then the Australia Post website to track your parcel.


I placed an order, but didn’t receive a confirmation.

Please check your junk and spam mail, and confirm if payment has been processed by your financial institution. Please contact us for further assistance.


Do I get a student discount?

No. We try to keep our prices as competitive as possible to suit all student budgets. If you’re after a good deal, stay tuned for our sales.

 

PRODUCTS

Do you have a size guide?

Each product has a size guide specific to that product which you can find on the product page.

 

The item I want is out of stock. When will you restock it?

Get in contact with us at campustore@rmit.edu.au, and we can let you know when it will be back!

 

What sizes do you carry?

We carry sizes from 2XS to 5XL in most items.

 

Where are your stores located?

We have a store at the Melbourne City Campus, and a store at the Bundoora Campus.

 

What is fair trade?

Fair trade is specific to India. It is 100% organic cotton which is ethically sourced. No harmful chemicals are used in the material and all fair trade factories provide good working conditions to employee with fair pay and no exploitation.

 

Can I buy a gift voucher?

Unfortunately, we don’t offer gift vouchers at this stage.

 

I’m in a certain degree, what course equipment do I need?

Your course coordinator or lecturer will be able to direct you to the course equipment you require.

 

Where is my student diary?

We believe that it’s our responsibility to lead the way in being more sustainable to save our planet. Due to the paper wastage, we decided 2017 would be the last year to stock the RMIT physical diaries.

 

SHIPPING

Shipping Information

Orders will usually be dispatched within two business days of purchase and can take up to 5 - 10 business days to get to you in Australia.

 

Orders within Australia are shipped via Australia Post.

 

Shipping Type

Delivery Time

Cost

Standard Shipping

5 - 10 business days

$12.00

Express Shipping

1 - 2 business days

$16.00



We ship to select range of international locations including Singapore, Hong Kong, and Vietnam. If you are wanting your order shipped elsewhere, please contact us to discuss options for you. Our international orders are shipped via Quantium Solutions via Economy post. International orders can take up to 30 days to arrive.

 

Hong Kong has a 2kg limit which is - 2kg $36.60.

 

Singapore Shipping Rates

Under 2kg

$36.60

2.5kg

$55.85

3kg

$61.90

3.5kg

$68.60

4kg

$74.30

4.5kg

$80.20

5kg

$86.50

5.5kg

$95.20



Vietnam Shipping Rates

Under 2kg

$36.60

2.5kg

$62.85

3kg

$68.75

3.5kg

$74.65

4kg

$80.55

4.5kg

$86.45

5kg

$92.35

5.5kg

$100

 

How do I know if my package has shipped and is on its way?

You will receive an email with your tracking information.

 

Do you ship internationally?

We ship to Singapore, Vietnam, and Hong Kong. If you are wanting to ship to a different country, please contact us at campusstore@rmit.edu.au and we can provide a quote.



Why don’t you ship to my country?

Please contact us for a quote.

 

Do you refund shipping fees?

No.

 

When will I receive my order?

Standard shipping - 5 - 10 business days - $12.00

Express shipping - 1 - 2 business days - $16.00

International orders can take up to 2 weeks to arrive.

 

I received a damaged item, what do I do?

Contact us immediately at campusstore@rmit.edu.au with your order details. Please attach a photo of the damage and any necessary information. In the first instance, we will always try to replace.

 

I’ve ordered two things and paid shipping twice, what do I do?

Contact us immediately at campusstore@rmit.edu.au with your order details and advise us of your amendments.

 

Why are certain items pick up in store only?

Some of our items are fragile, and often get damaged through the post.

 

RETURNS

What is your returns policy?

You are eligible for a refund or exchange within 14 days due to change of mind, providing the products are returned in a sellable condition as they were when first delivered along with a copy of the receipt or other proof of purchase. All labels / tags must remain attached. Appropriate packaging should be used to ensure that no damage occurs during transit. Please view our full returns policy here.

 

I ordered the wrong size, what do I do?

You are eligible for a refund or exchange within 14 days due to change of mind, providing the products are returned in a sellable condition as they were when first delivered along with a copy of the receipt or other proof of purchase. All labels / tags must remain attached. Appropriate packaging should be used to ensure that no damage occurs during transit. Please view our full returns policy here.

 

Can I exchange an item?

You are eligible for a refund or exchange within 14 days due to change of mind, providing the products are returned in a sellable condition as they were when first delivered along with a copy of the receipt or other proof of purchase. All labels / tags must remain attached. Appropriate packaging should be used to ensure that no damage occurs during transit. Please view our full returns policy here.

 

When will I receive my refund?

It can take up to 7 business days dependent on your financial institution.

 

There is something missing/defective/not what I ordered, what do I do?

Please send us an email at campusstore@rmit.edu.au and we will sort this out.

 

Can I return my online purchase to a retail location?

Yes, but please shoot us an email first so we can make this easy and painfree. Please bring your order form with you as proof of purchase.

 

It’s been 14 days since I ordered; can I still return an unwanted item?

Get in touch with us, and we’ll see what we can do.

 

I’ve lost my receipt and I want to return an item, what do I do?

You need to be able to provide us with the date, time, total amount of purchase, and which store you bought your product at. It’s best to email us beforehand so we track down your receipt. Make sure you bring the same credit/debit card that you used to make the purchase as we can only refund onto this card.

 

I’ve removed the tags off my product and want to return it, what do I do?

Unfortunately we can’t offer you a refund or exchange when the tags have been removed.



COLLABORATIONS

I have an idea for a product/workshop/collab, how do I get in contact with you about it?

We love hearing about your ideas and collaborating with RMIT students and alumni! Please email us at campusstore@rmit.edu.au or click here for further information.

PRIVACY & TECHNICAL

Is my privacy and personal information secure on your website?

Yes. Please see our privacy policy here.

 

I am having a technical issue with the online store, what do I do?

Uh-oh! Email us at campusstore@rmit.edu.au and we’ll try to fix this for you!

 

STAFF

I’m a staff member, how do I order?

You will need to fill in an internal order form which can be done in store or downloaded here.

 

I’m a staff member, I want to get something custom made, what do I do?

We love custom stuff! Please email us at campusstore@rmit.edu.au and we can discuss your needs.